Frequently asked questions

Every detail,
before departure.

Booking, airport pickups, vehicles or fares: find the essential answers you need to prepare your journey.

11ESSENTIAL ANSWERS
01 / FAQ

Before your journey

You ask.
We answer.

Open a question to read the answer. For a specific request, contact us directly.

01How do I book a private chauffeur?

Enter your pickup address, destination, date, time and preferred vehicle in the booking form. We will then confirm availability and the final fare.

02How far in advance should I book?

We recommend booking as soon as your schedule is known. Last-minute requests remain possible, subject to chauffeur and vehicle availability.

03What happens if my flight is delayed?

For an airport pickup, send us your flight number. We monitor its status and adjust the pickup time if it arrives early or is delayed.

04Where will the chauffeur meet me at the airport?

The exact meeting point is provided with your confirmation. A personalised meet-and-greet can be arranged in the terminal.

05Which destinations do you serve?

We provide journeys in Geneva, throughout Switzerland and to many European destinations. A tailored proposal is prepared for routes not listed on the website.

06Which vehicle should I choose?

The S-Class is ideal for premium individual or small-party travel. The V-Class offers more space for groups and luggage. The Maybach is available on request.

07Do you offer hourly chauffeur service?

Yes. Hourly service is available with a two-hour minimum: CHF 110 per hour for the S-Class and CHF 100 per hour for the V-Class. Maybach is CHF 190 per hour.

08How is a transfer fare calculated?

The fare takes into account the actual road route, vehicle, duration and any special requests. The final amount is always confirmed before departure.

09Can I request a child seat?

Yes, a suitable child seat can be provided on request. Please state the child’s age and weight when booking so we can prepare the appropriate seat.

10Is the service confidential?

Yes. Discretion, journey confidentiality and respect for your privacy are central to our service, for both private and business travel.

11Which payment methods do you offer?

Once your booking is confirmed, we offer secure payment through Worldline Pay by Link. Invoicing and payment through SumUp are also available. Payment arrangements are specified when your booking is confirmed.

12Night pricing

Miles Limousine applies specific pricing to services provided at night, between 9:00 pm and 6:00 am.

For transfers, a flat surcharge of CHF 30 applies when pickup takes place during these hours.

For hourly services, a surcharge of CHF 20 per night-time hour is calculated in proportion to the actual time falling between 9:00 pm and 6:00 am.

All applicable surcharges are shown before the booking is confirmed, ensuring clear and transparent pricing.

Swiss local time (Europe/Zurich). Outbound and return transfers are assessed separately. During clock changes, hourly services use actual elapsed time; a repeated pickup time refers to its first occurrence. No Sunday or public holiday surcharge applies.

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